Every customer message. One calm workspace.
MideSync unifies WhatsApp, Instagram, Messenger, and Telegram into a single shared inbox — with AI agents, automations, campaigns, and analytics built in. Your team keeps the context; MideSync handles the repetition.
Amina Warsame
WhatsApp · order #4812
Assalamu alaikum, my order from last Tuesday still hasn’t arrived.
09:14
Wa alaikum assalam, Amina. Let me check that for you now.
09:15
Thank you. It was the blue one, order #4812.
09:16
Built for teams serious about messaging
- Shared inbox
- Every channel, one queue
- AI agents
- Answers from your knowledge
- Automations
- No-code, instant reactions
- Campaigns
- WhatsApp broadcasts, tracked
- Analytics
- Workspace performance data
- Knowledge base
- Your business, teachable
The numbers, live from the workspace
Unified Inbox
Every customer conversation, in one organized inbox.
MideSync brings supported customer channels into one shared view your whole team can work from. Keep ownership, context, and follow-up in one place.
Sample workspace data
Amina Farah
nowCan I switch my order to tomorrow?
Jamaal Cafe
4mDo you deliver on weekends?
Rania & Co
1hThanks! That works for us.
Channels
Connect all your channels to one inbox
Your customers use the platforms they prefer. MideSync brings every conversation — WhatsApp, Instagram, Messenger, Telegram, and website chat — into a single organized space.
Business messaging at scale
DMs and comments unified
Messenger
Facebook Messenger chats
Telegram
Bot and channel messaging
Website Chat
Live chat on your site
AI Agents
Train an AI agent on your knowledge.
Configure an AI agent with your business knowledge, set its tone and personality, and let it handle customer questions automatically. It hands off to a human when needed.
Sample workspace data
Customer Support Agent
Active · knowledge base enabled
Tone
Professional and friendly
Knowledge
247 documents · indexed
Handoff trigger
When asked for a human
Example response
“Thanks for your question about order tracking. You can check your shipment status using your order number in the tracking portal. Is there anything else I can help with?”
Automations
Let automation handle the routine.
Set up simple rules that react to customer behavior — a new message, a keyword, silence — and automatically take action without manual work.
Trigger
New message
Logic
AI detects intent
Action
Auto-reply
Done
Customer helped
Auto-tag refund requests
If: Message contains 'refund'
→ Then: Tag as refund-request
Escalate if no reply
If: 5 minutes without response
→ Then: Assign to on-call agent
Start AI for new messages
If: New message received
→ Then: Start AI agent
Analytics
See what's happening in real time.
Track conversations, measure AI performance vs. human handling, monitor automation success, and see campaign results all in one dashboard.
Sample workspace data
This week
284 conversations
+18% from last week
Daily volume
64%
AI handled
2min
Avg. response
78%
Resolution rate
Knowledge Base
Teach your AI what your customers ask.
Build a knowledge base of FAQs, products, pricing, policies, and hours — and let your agents draw on it for accurate, on-brand answers.
Sample workspace data
Knowledge base
56 entries · powers AI replies
Shipping & delivery times
faqOrders ship within 24h and arrive in 1–3 business days…
Does this come in larger sizes?
productYes — most items run up to XXL and can be special-ordered…
Returns & refunds
policyYou can return unused items within 30 days of delivery…
How MideSync works
Up and running in four steps.
From connecting your channels to letting your first AI agent answer customers — it takes minutes, not months.
Connect
Sign up free and link your channels — WhatsApp, Instagram, Messenger, and Telegram — through guided onboarding.
Organize
Every conversation lands in one shared inbox with customer context, assignment, and status your whole team can work from.
Automate
Create your AI agent, add knowledge entries, and set up automations that match how you work.
Grow
Let AI handle the routine wave, step in with your team when it matters, and watch response times fall.
Pricing
Simple, transparent pricing
Start free. Scale as you grow. All plans include the core MideSync features.
Questions about pricing? Contact us
FAQ
Questions, answered.
A few common questions about MideSync. More in the dashboard once you start.
MideSync is a workspace for managing customer conversations across supported channels, with a shared inbox, configurable AI agents, automations, campaigns, analytics, and a business knowledge base.
Yes. You can create an account and start on the Free plan. Paid plans appear as Coming soon on this page until a payment provider is connected, so nothing here can send you to a checkout that cannot complete.
Yes. AI agents can be configured with a handoff message, and a teammate can take over a conversation when human attention is needed.
You can add knowledge entries for FAQs, products, pricing, policies, hours, and other business information, then configure each agent's instructions and tone.
Automations can react to events such as a new message, a detected keyword, or no reply. Actions include sending a message, assigning a teammate, adding a tag, starting AI, or notifying your team.
To exchange live customer messages, your workspace needs at least one supported channel connected through its required provider setup.
Free to start · No credit card
Give every customer conversation a place to go.
Answer faster, automate the busywork, and keep every customer conversation in one place. It's free to start.
Enterprise ready
Need a custom solution?
Our team can help you set up MideSync for your business, configure AI agents, and integrate with your existing tools.